Simplifying the mobile travel experience with interactive and user friendly designs

Digital Transformation Through Mobile

A key focus for Copa Airlines was to modernize their digital travel strategy by developing a more customer centric approach. With a particular emphasis on ease of use the apps incoporate comprehensive functionality and high-end UX and design to create a more interactive, user-friendly mobile travel experience. 

" We expect to overturn the traditional travel planning and verification progress, to a more interactive and user-friendly model. "

- Marc Ocando, Copa Airlines

Simplifying The Travel Experience

With a focus on ease of use the Copa Airlines mobile app incorporates market leading UX and design to provide travelers with a speedy booking and check-in flow that includes features such as mobile boarding pass generation and interactive seat maps. 

 

"Very useful and simple to make reservations, check-in and download boarding passes quickly and safely."

- Copa Airlines, Android User, Maikel Rodriguez ★★★★★

Timely & Relevant Trip Updates

Through the use of real-time messaging capabilities, Copa Airline passengers will be kept up to date with relevant push notifications and flight status alerts at exactly the right moment to ensure a more seamless travel experience. 

"I have to congratulate the Copa team because this app represents a major improvement!"

- Copa Airlines, iOS User, rcreyes37 ★★★★★

Ranked #1 Travel App In Over 13 Countries

Find out more about how Copa Airlines supercharge traveler engagement, increase revenues and streamline operations.

One Location For All Trip Information

Through the use of the 'My Trips' functionality passengers can manage all trip related information through one centralised location on their device. All new trips added will be automatically saved in the App making it easy to retrieve at the precise moment the traveler needs it. 

"Great Job - the app is just another feature of this awesome airlines. Travel with them. It's worth it. This easy to use app ensures you check in and beat the line at the airport and also you always know the status for your flight."

- Copa Airlines, Android User, Phillipe Walker ★★★★★

Personalising Through Loyalty

The app integrates with Copa Airlines ‘Connect Miles’ loyalty programme enabling passengers to access and manage their ‘Connect Miles’ easily, review available award miles balance, stay updated on their Prefer Member balance, request missing miles and access their ConnectMiles card at any moment - all via a personalized dashboard in the app. 

"Excellent new version - vast improvement over prior app and functionality improved."

- Copa Airlines, iOS User, Gosho ★★★★★

Multilingual Mobile Experiences

With a particular emphasis on increasing adoption of the app amongst its millions of passengers in North, Central and South America the Copa Airlines iOS and Android apps are available in Spanish, Portuguese and English. 

"Excellent App! Always at the forefront."

- Copa Airlines, Android User, Ileana Prado ★★★★★

Transforming Copa Airlines digital strategy with customer centric mobile experiences

660 K+

App Downloads

13

Rankings as #1 Apple/Android travel app

225%

Increase in daily average users YoY

Ready to accelerate your engagement?

Take a look at the 2-minute video on our core functionality. And if you want to go deeper we can schedule a demo and start talking about how to supercharge engagement for your airline

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