- Trip Assist can give TMCs and travel agencies a comprehensive branded mobile app within weeks - The new app includes itinerary management, day of travel services, real-time mobile messaging and customization options
Travelport a leading Travel Commerce Platform, announced the Americas and APAC launch of a new mobile product for TMCs and travel agencies, Travelport Trip Assist. Trip Assist will help agencies by providing advanced mobile travel capabilities such as flexible itinerary management, real-time communications and day of travel assistance.
The new product enables travel agencies to meet the expectations of today’s mobile-first customer. According to eMarketer, digital travel sales in the U.S. this year will reach $189.62 billion, 40 percent ($75.85 billion) of which will come from mobile devices, up 16.7 percent from 2016. By 2019, digital travel sales will surpass $200 billion for the first time, and by 2020, mobile travel sales alone will surpass $100 billion1.
In APAC mobile bookings are growing at a faster rate than in any other region. In the past five years, mobile travel sales have seen double digit growth in markets like South Korea (58.7%), Australia (52.2%) and China (49.9%). It is estimated that by 2020, 76% of the growth of online travel will come from mobile sales2.
Travelport is showcasing the Trip Assist technology this week in Boston at the Global Business Travel Association (GBTA) convention and in Sydney at it’s annual APAC customer conference event, Travelport LIVE. It has already been launched in Travelport’s EMEA region, with launch customer XL Travel in South Africa.
With Trip Assist, TMCs and other travel agencies can grow more valuable relationships with travelers by providing the right experience and information at the right time, in the channel they use most, mobile. It provides agencies with more opportunities to connect, support and engage end-travelers at every stage of their journey, providing a seamless, trusted and personalized mobile customer experience in line with the expectations of today’s ‘always-on’ traveler.
Trip Assist provides:
- personal digital travel assistance
- smart itinerary management
- day of travel assistance
- push-notification reminders
- real-time alerts
- ability to call an agent from within the app
These features ensure continuous engagement throughout trips with more opportunities for the agencies to guide, influence and connect with their customers en route.
One of the key elements of Trip Assist is Travelport Engage, a flexible mobile messaging tool which delivers personalized travel updates during and after every trip.
Real-time assistance is always at hand – with the tap of a finger, travelers are connected directly to a support agent. Traveler engagement is the main focus with later features planned to encourage user control via the ability to request flight changes, select preferred seating and the ability to synch trip information with personal calendars from within the app.
Commenting on the launch of Trip Assist in North America, Fergal Kelly, CCO of Travelport Digital commented, “We are delighted to offer Trip Assist to TMCs and travel agencies as part of Travelport’s continuously expanding range of services. The increasingly connected traveller expects support throughout their trip. Customer engagement via mobile is now critical for agencies of all sizes and we believe that the business travel industry and business travelers are not yet well-served.”
To view a live demo of Travelport Trip Assist and find out more about the product, agencies can request more information and a one-to-one demo at this link: https://www.travelport.com/trip-assist
About Travelport Digital
Travelport Digital, part of Travelport, was established to heighten Travelport's strategic focus on the fast-growing digital economy within the global travel industry. The formation of the organisation builds on Travelport’s investment in Travelport Locomote, a corporate travel management platform, that empowers travel managers to manage entire business trips and ensure program efficiencies, and its acquisition in 2015 of mobile travel expert, MTT. MTT, now known as Travelport Digital, is the leading provider of mobile solutions to the travel industry that drive personalized customer engagement via mobile pre, during and post trip. Travelport Digital’s customers include BCD Travel, XL Travel, easyJet, Etihad Airways, Singapore Airlines, Copa Airlines, transavia and LATAM Airlines.
Travelport Digital focuses on customer-centric travel solutions, leisure and business, that drive end-traveler engagement leading to increased customer value, loyalty and revenue.
About Travelport (www.travelport.com)
Travelport is a Travel Commerce Platform providing distribution, technology, payment, mobile and other solutions for the global travel and tourism industry. With a presence in approximately 180 countries, and approximately 4,000 employees, our 2016 net revenue was over $2.3 billion. Travelport is comprised of:
- A Travel Commerce Platform through which it facilitates travel commerce by connecting the world’s leading travel providers with online and offline travel buyers in a proprietary business-to-business (B2B) travel marketplace. Travelport has a leadership position in airline merchandising, hotel content and rate distribution, mobile travel commerce and a pioneering B2B payment solution that addresses the needs of travel intermediaries to efficiently and securely settle travel transactions.
- Technology Services through which it provides critical IT services to airlines, such as shopping, ticketing, departure control and other solutions, enabling them to focus on their core business competencies and reduce costs.
Travelport is headquartered in Langley, U.K. The Company is listed on the New York Stock Exchange and trades under the symbol “TVPT”.
1Mobile Drives Growth of Online Travel Bookings. June 21, 2017
2The New Digital Traveller – Your guide to winning more buyers and bookings in Asia-Pacific. Criteo. 2017