A mobile engagement platform that empowers users to manage their trips on the go
Leveraging existing flight search and booking flows the Fiji Airways app enables travellers to search and book their next adventure with ease while also removing payment friction through credit/debit payment and credit card scanning.
"We recognize the importance of mobile engagement and being able to connect with our customers, bringing them highly relevant, personalized information and services they need, at every step of their journey."
To drive customer lifetime value the Fiji Airways app uses smart mobile moments and flexible messaging capabilities to create more relevant retail opportunities within the check-in flow such as seat upgrades and extra bags and deliver personalised offers at exactly the right time.
"Very easy booking process.
Incorporating a powerful messaging solution Fiji Airways can create and send real-time notifications to their travellers about flight alerts, trip updates, gate changes, baggage carousel information so they stay informed while on the move.
"The best app ever "
Find out more about how Fiji Airways are using Travelport Fusion to deliver a seamless digital experience for their travellers.
With a variety of self-serve features such as wrapped booking, itinerary management, mobile check-in and boarding the Fiji Airways app saves the traveller time by providing a travel experience that is seamless and intuitive.
"Awesome app to do booking and checkin. Easy to follow workflow.
Using the multi-lingual support capabilities the traveler can personalise the experience based on their language of choice. The Fiji Airways app is currently available in; English, Chinese, Simplified Chinese and Japanese.
"Works well and is quick. Great start, keep the updates coming.
Using itinerary management capabilities the ‘My Trips’ feature within the app provides travellers with a summary of the most important trip information at a glance ensuring they stay organised and in control.
"Easy & convenient
Downloads (since June 2018)
Returning users MoM
Individual bookings started on the app
Download our case study today and find out more about how Fiji Airways are using innovative mobile services to put the traveler’s next adventure right in the palm of their hand.