A mobile engagement platform that empowers users to manage their trips on the go

Leveraging existing flight search and booking flows the Fiji Airways app enables travellers to search and book their next adventure with ease while also removing payment friction through credit/debit payment and credit card scanning.

To drive customer lifetime value the Fiji Airways app uses smart mobile moments and flexible messaging capabilities to create more relevant retail opportunities within the check-in flow such as seat upgrades and extra bags and deliver personalised offers at exactly the right time.

Incorporating a powerful messaging solution Fiji Airways can create and send real-time notifications to their travellers about flight alerts, trip updates, gate changes, baggage carousel information so they stay informed while on the move.

With a variety of self-serve features such as wrapped booking, itinerary management, mobile check-in and boarding the Fiji Airways app saves the traveller time by providing a travel experience that is seamless and intuitive.

Using the multi-lingual support capabilities the traveler can personalise the experience based on their language of choice. The Fiji Airways app is currently available in; English, Chinese, Simplified Chinese and Japanese.

Using itinerary management capabilities the ‘My Trips’ feature within the app provides travellers with a summary of the most important trip information at a glance ensuring they stay organised and in control.