easyJet offers customers new 3D augmented reality hand luggage scanning feature

In a UK airline first, the app uses augmented reality technology to scan the cabin bag and show if it falls within the maximum cabin bag dimensions

London, United Kingdom, 7 February 2019: easyJet, Europe’s leading airline, has become the first UK airline to offer a feature on its app which enables customers to scan their cabin bag to check its size before they travel to the airport.

The new technology has been introduced to offer customers an easy way to check their hand luggage dimensions to give them peace of mind before they travel to the airport.

easyJet already has one of the most generous cabin bag allowances with no weight limit and whilst the permitted dimensions of cabin bags are clearly displayed on easyJet’s website, the move is set to make it even easier for customers to check their luggage and provide greater certainty as to whether they can travel with their bag in the cabin. It also means they won’t be faced with any additional charges at the gate for bringing an oversized bag which can’t be taken onboard.  

The new app feature, which uses Apple’s ARKit 2 technology, is available on iOS initially and sits on easyJet’s app - which has now surpassed 30 million, downloads. The app works by using augmented reality technology combined with customers’ smart phone cameras (iPhone 6S onwards). The scan itself provides an on-screen 3D box which when combined with the phone’s camera sizes the cabin bag and indicates whether it fits within the maximum dimensions.

Daniel Young, Head of Digital Experience at easyJet commented:

“We are constantly on the search for ways to improve the travel experience we offer our customers when flying with us and this new technology is a perfect example of that.

“We continue to place innovation at the heart of our industry-leading mobile travel app to give our customers the tools they need to take stress away from the airport experience. Embracing this latest technology makes preparing for travel easy and fun.”

Cormac Reilly, VP & Global Head of Travel Partners Solutions at Travelport, who developed the feature for easyJet, commented:

 “Audiences are increasingly demanding digital solutions, which improve their travel experience. We were therefore thrilled to support easyJet push the barrier of innovation once again.

“By incorporating this unique augmented reality feature in the app, easyJet will further reduce un-expected baggage queries on arrival. It is enhancements like this which have helped easyJet stand out as leaders in digital innovation and achieve the huge milestone of 30 million app downloads.”

Ends

About easyJet:

easyJet is Europe’s leading airline offering a unique and winning combination of the best route network connecting Europe's primary airports, with great value fares and friendly service.

easyJet flies on more of Europe’s most popular routes than any other airline. easyJet carries over 90 million passengers annually, of which more than 13 million are travelling on business. easyJet flies 317 aircraft on more than 1000 routes to 158 airports across 34 countries. More than 300 million Europeans live within one hour's drive of an easyJet airport.

easyJet aims to be a good corporate citizen, employing people on local contracts in eight countries across Europe in full compliance with national laws and recognising their trade unions. The airline supports a number of local charities and also has a corporate partnership with UNICEF which has raised over £11m for the most vulnerable children since it was established in 2012.

The airline takes sustainability seriously. easyJet invests in the latest technology, operates efficiently and fills most of its seats which means that an easyJet passenger's carbon footprint is 22% less than a passenger on a traditional airline, flying the same aircraft on the same route.

Innovation is in easyJet’s DNA – from our launch over 20 years ago when we changed the way people fly to the present day where we lead the industry in digital, web, engineering and operational innovations to make travel more easy and affordable for our passengers.

About Travelport (www.travelport.com)
Travelport (NYSE: TVPT) is the technology company which makes the experience of buying and managing travel continually better.  It operates a travel commerce platform providing distribution, technology, payment and other solutions for the global travel and tourism industry.  The company facilitates travel commerce by connecting the world’s leading travel providers with online and offline travel buyers in a proprietary business-to-business (B2B) travel marketplace.  

Travelport has a leadership position in airline merchandising, hotel content and distribution, car rental, mobile commerce and B2B payment solutions.  The company also provides critical IT services to airlines, such as shopping, ticketing, departure control and other solutions.  With net revenue of over $2.4 billion in 2017, Travelport is headquartered in Langley, UK, has approximately 4,000 staff and is represented in 180 countries and territories.

Travelport Media Contacts:

Natasha Marsh
Interim EMEA Communications Manager
Natasha.marsh@travelport.com
+44 (0)792 284 8412
 

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